State return disappeared from pending e-file returns

Forum|Forum|5 years ago
February 13, 2021
4 replies
35 views

Returns we're finished and everything okay. Received signed signature forms back and when I went into e-file only the federal return is here.. The state return disappeared from the e-file module under pending returns. Must be some kind of computer glitch. I would appreciate any help if anyone knows how to fix this

ProSeries Professional

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Best answer by PATAX

Update - may help others: The state returns to be efiled for a few clients only were moved for some reason all the way to the bottom of the efile client list, i.e. it segregated state efile return from federal efile return for a few clients only. Appears to have happened after an update was downloaded.

PATAXAuthorAnswer

Level 12

Update - may help others: The state returns to be efiled for a few clients only were moved for some reason all the way to the bottom of the efile client list, i.e. it segregated state efile return from federal efile return for a few clients only. Appears to have happened after an update was downloaded.