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    Software error on firm address

    oilpatchjack
    Level 1

    I changed my firm address months ago as instructions provide. The change shows up when I go to address change page, But my 1040 forms and billing still shows old address and the link from the INFO worksheet still shows old address. . This is totally screwed up. Edit page shows I cahnged address 2 months ago but the software never changed it to prit correctly on Tax documents ???

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    3 Comments 3
    Just-Lisa-Now-
    Level 15
    Level 15

    You submitted your updated EFIN Application summary with the new address to Intuit?   

    If so, try using Tools > License Product and see if that pulls the information into the program.

    If you didnt submit your updated EFIN Application to INtuit, the instructions are here


    https://proconnect.intuit.com/community/accounting/help/what-to-submit-for-efin-verification/00/4282


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    mp131687
    Level 1

    I changed my firm address months ago as instructions provide. The change shows up when I go to address change page, But my 1040 forms and billing still shows old address and the link from the INFO worksheet still shows old address.  Edit page shows I cahnged address 2 months ago but the software never changed it to prit correctly

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    sjrcpa
    Level 15

    Lisa's answer from last February still rules. Did you do all those steps?


    Ex-AllStar