Why Basic 2024 will not relaunch after first attempt? Why are there no errors messages?

[radar27]

I downloaded Proseries Bas 2024 which indicated 100% done. I followed the prompts to allow changes to be made to my computer which proceeded to launch updates for Proseries but never finished. I made several attempts relaunched for install but did not launch or give any error messages.

1. Deleted BasicTY2024 and reinstalled it but only got a notice of 100% done for the file within 5 secs

2. Attempted download from both 2023 tax yr and my Intuit account without success

3. My computer is compatible for 2024  with enough Ram  and storagespace. I have 10H

4. Updated security updates per rep suggestion and restarted computer several times and even in safe      mode

5. Rep had me to download microsoft x86 and x64  and restarted computer 

6. Looked at C Drive which where all yrs of proseries is stored and 2024 only show 3 components of          download  where others had over 40

[Just-Lisa-Now-]

Did support have you disable your anti virus and try again? 

FWIW my anti virus has 6 or 8 options I had to turn off to successfully download/install software for a new scanner, Id get the download complete but it would never install, tripped me up for days!  .

[radar27]

Yes my antivirus was disabled and I attemped to download again