State individual return efile acceptance

I did that and it shows that the return was accepted (with a code). I printed that report. But when I check the client's PA return, the EF Instructions page still says it is not eligible for electronic filing, but it was accepted on 8/14/2020. This client had multiple state returns (9 in total) and ALL of the other returns were accepted without a problem. The client is due a refund from PA so no tax was paid with the return.

No tax was due (the client is due a refund from PA). I filed a federal and 9 state returns for this client and all of the others were accepted without a problem including the two returns that had payments due. I did call ProSeries and they indicated I needed to update the software again, which I did, but that did not change the EF Instructions page. It still shows that the return was accepted for electronic filing but it is also ineligible for electronic filing. I told the client to let me know when they receive the refund from PA so I know for sure it was received and accepted.