software update

Forum|Forum|5 years ago
March 17, 2021
2 replies
23 views

When updating software this morning, we got a message that had a yellow banner instead of blue & it read "Do you want to allow this app from an unknown publisher to make changes to your device?" This is not the usual message which names Intuit as the publisher. Am I compromised?

After choosing the no response, message was "An error has occurred attempting to launch ProSeries Update. Error Code 5 (Access Denied)

ProSeries Professional

This topic has been closed for replies.

L

LG-CPA

Level 4

I got a similar "dire warning" from my Norton 360 - it appears that ProSeries didn't add the certificate or other security identifier that tells the anti-virus the update is okay.

My anti-virus refused to allow the 990 update entirely, but I don't need that right now.

R

rentaxlancAuthor

Level 2

This was to update my 1040 product, which I obviously need. I have a call in to my computer tech, but working on yesterdays version for now. I'm not very computer savvy, any ideas on how I fix this without compromising my data?

L

LG-CPA

Level 4

There isn't anything you need to do - this is a ProSeries issue. The update is supposed to contain a certificate to tell the anti-virus that everything is a-okay. If you launched the update from within your ProSeries program, you should be confident that it is okay.