printing problem

Forum|Forum|5 years ago
January 28, 2021
21 replies
39 views

Hello everyone

I am having a problem printing the return. I receive a message that says unable to print file. File corrupt.

Is anyone having this problem?

I was able to print a 2019 return.

ProSeries Professional

This topic has been closed for replies.

G

garman22

Intuit Community Champion

Hi Janine,

I have not come across this but I have only printed one return and I cant actually print it due to 8995 not being ready. Have you tried multiple returns or is it only the one?

T

Terry53029

Intuit Community Champion

I printed a state only return, and it went ok. Try repair updates, and reboot. Hope that works

O

Orlando11

Level 8

So then how is it possible that I can print 2019 returns and there isn't a problem?

that the strangest thing.

thank you for helping me

Figuring this out will be a matter of stringing clues together.

Sounds like things worked fine in 2019, and some things work fine in 2020.

Is it the Federal 1040 that is not printing correctly in 2020, but New Jersey is?

And that federal is printing ok to the brother, but not the HP Laserjet?

Could you email a sanitized copy of the file that's not printing to me? I have an HP Laserjet.. I want to see what happens if I try to print.

- Right click in HomeBase and choose Sanitize. This will remove all private data, like SSNs.

- Send that sanitized file to proseries_engineering@intuit.com. I want to see

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