printing problem

Forum|Forum|5 years ago
January 28, 2021
21 replies
31 views

Hello everyone

I am having a problem printing the return. I receive a message that says unable to print file. File corrupt.

Is anyone having this problem?

I was able to print a 2019 return.

ProSeries Professional

This topic has been closed for replies.

G

garman22

Intuit Community Champion

Hi Janine,

I have not come across this but I have only printed one return and I cant actually print it due to 8995 not being ready. Have you tried multiple returns or is it only the one?

T

Terry53029

Intuit Community Champion

I printed a state only return, and it went ok. Try repair updates, and reboot. Hope that works

O

Orlando11

Level 8

Orlando, I have a client coming. I will get back to this situation in the next couple of hours. I do sincerely thank you.

Janine

You're very welcome... thanks for your patience. If you've updated to the very latest ProSeries, you should now see the menu option highlighted below (if you don't see it, please update). Select that - it will gather all the logs and create a "zip" file on your desktop. Open up your email, browse for that and send it to proseries_engineering@intuit.com. I'll be around 12 - 6 PST today and will take a look.

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