printing problem

Forum|Forum|5 years ago
January 28, 2021
21 replies
57 views

Hello everyone

I am having a problem printing the return. I receive a message that says unable to print file. File corrupt.

Is anyone having this problem?

I was able to print a 2019 return.

ProSeries Professional

This topic has been closed for replies.

G

garman22

Intuit Community Champion

Hi Janine,

I have not come across this but I have only printed one return and I cant actually print it due to 8995 not being ready. Have you tried multiple returns or is it only the one?

T

Terry53029

Intuit Community Champion

I printed a state only return, and it went ok. Try repair updates, and reboot. Hope that works

J

janineAuthor

Level 5

We'll do our best to help. I'm sorry for the frustration.

Regarding the printer information - thank you. We'll start with trying to find a printer like that to reproduce the problem. In the meantime, can you

- Open ProSeries

- Choose Help -> Send Logs

- Email the zip it generates to proseries_engineering@intuit.com

Regarding the crash - it's probably unrelated. Next time it happens, can you enter "To Orlando, from Janine" in the details box? And to confirm, do you get this if you've left ProSeries open overnight? Or do you close it at the end of the day, and you get it the first time you start ProSeries?

Orlando, I have a client coming. I will get back to this situation in the next couple of hours. I do sincerely thank you.

Janine

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