log on problems

[jhartwv]

Trying to bring up to date my 2016 thru 2019 Proseries programs, but 2016-2018 programs don't acknowledge my current logon/ password that works on the other years.  Why not?

My 2019 proseries program no long provides me with the log on screen.  How do I fix that?

[IRonMaN]

Try to run updates from your Windows start button.  If you click on the Windows button, the programs should come up with the option to run updates.

[George4Tacks]

@IRonMaN why don't you put up simple easy to follow images like @Just-Lisa-Now- does? 

If you try to fail, and succeed, which have you done?

[George4Tacks]

You may have noticed that you posted a ProSeries question in the ProConnect Discussions. Better luck next year. 

[IRonMaN]

@George4Tacks  - because I'm not an artist.  I'm more of a Dragnet style answerer - just the facts, nothing but the facts.

[George4Tacks]

@IRonMaN  I think Car 54 Where Are You may be more appropriate. 

To quote a famous quoter "I put a dollar in a change machine. Nothing changed."

[Just-Lisa-Now-]

@jhartwv heres a screen shot of the Windows Programs menu where you can find the update option for each year of ProSeries

[jhartwv]

Thank  you Lisa for your help.  It worked!

[dan3322]

Ok so I updated all prior years 2019 2018 2017 2016 using the Program update from the start menu. Now for example if I want to access 2019 from the 2019 ICON the sign in screen just keeps spinning around. Do I need to access the actual program from the windows start screen also?? Or is tech support  fixing this issue?

Thanks,

Dan