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    Client Return Disappeared

    mjohns11
    Level 2

    I entered some data for a client and saved it.  I went and worked on another return. Came back to finalize and the client is gone.  I did updates. I refreshed. I restarted the software and my computer. Still nothing. Nothing is on my drive. Nothing is saved under another folder. 

    Note: When I go to File, it shows it was one of the last four tax returns I prepared.

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    2 Comments 2
    rcooley25
    Level 11

    An educated guess would be that you thought you hit the save button but you didnt

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    garman22
    Level 13
    Level 13

    Look at bottom of homebase. I am pretty sure it ends up there. I vaguely remember this happening to me last year on several returns. Very annoying. 

     

    Let me know if that was the case. It only happened on new clients.