Client Restore Issue

Forum|Forum|6 years ago
December 30, 2019
10 replies
25 views

I am moving my 2018 program from Windows 7 to Windows 10. I've done this similar procedure many times before. I installed the 2018 program from scratch in Windows 10 then try to restore my client files.

I am aware of having to install the state programs in the new install which I did. For some reasons it will not install all of the files in my home base, maybe 75% of them. No pop ups or warnings. Anyone have a solution?? I've never had this problem in the past 30 years. Is it a computer issue? Has all the minimum or better requirements. Help!!!

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Not all states are available for download/install yet, are they...wait you said 2018, nevermind. And youre looking in a regular HB view, not the EFcenter, right?

What method did you use to backup the files? Do all of them appear on your flashdrive (or whatever you stored them on)?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

3

30 year userAuthor

Level 3

Regular HB view. Transferred them from a flash drive to a folder in Documents.
Then used RESTORE to transfer to HB.
I’ve done it for years using this method with no issues other than some missing State software.

Just-Lisa-Now-

Intuit Community Champion

I am having a similar issue where none of my corporate returns Are restored - only 1040s. How did you resolve the issue?

Did you switch over to the 1120 Homebase View then run Homebase Database Maintenance?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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