Changing from Proseries Pro to Basic

[deb514]

I am downsizing my business and no longer need the Professional tax software so I want to switch to the Basic. I am on auto renewal and I can’t figure out how to make the change on my quote prior to it being renewed. I was told I can do it online but I can’t for the life of me figure it out.

Any help is appreciated!

Deb

[IRonMaN]

I don't know whether or not you can change it by logging into your account, but when in doubt, I would just call Intuit to get it done.

[judys3]

I'd just call and have them walk you through how to make the change or I'm sure they can make the change for you.  I just made some changes to my package with a sales rep before my auto renewal hit.

[deb514]

I was actually on the phone with a customer service rep earlier today to discuss the change. I told her I would think about it and call back to take care of it.  Her reply was that I could just go online and take care of it by editing my quot before the auto renewal date..  That’s why I thought I just couldn’t find where to do it!?  I will just call them back! Thanks!!