After installation Program asks for licensing at each startup

Forum|Forum|4 years ago
December 13, 2021
10 replies
26 views

I have installed the 2021 product on the admin computer and workstations. The product seemed to install fine but preform the the licensing and firm information check with each startup. Is there a way to correct this? I do not want to reinstall since I have made significant modifications to forms printing.

ProSeries Professional

This topic has been closed for replies.

M

Matt C

Level 6

Hi @ronryder,

Are you seeing this happen on every installation, or a particular one?

On the machine where the issue is happening, can you open the file, C:\ProWin21\32bit\ProWin21.INI, in notepad or any text editor, and search for "[ConnectedCustomer]"? Under that, there should be a line that says "Stage=".

What is the number there?

If the above number is 0, can you try changing that to 4, saving the file, then restarting ProSeries a couple times to see if the issue comes back? The issue shouldn't happen the first time you restart, but it might come back after that.

Regards,
Matt

R

ronryderAuthor

Level 3

Hi Matt-

It only happens on one machine which is the admin machine (not the server). I checked the file as you requested on that machine and the line reads State=4 so I did not make any changes.

R

ronryderAuthor

Level 3

Hi Ron, actually, if it's not too much trouble, could you follow the steps I mentioned above to email us your log files before the January update? There's one more thing that I want to check. Please include your username somewhere in the email so we know it's you.

Thank you,
Matt

Hi Matt-

The files were emailed this morning. Thanks for your help.

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