2020 Software installation error

Forum|Forum|5 years ago
January 16, 2021
2 replies
19 views

While Installing ProSeries Professional 2020, I got the following error:

" A problem occurred during installation.

Please try the following steps to see if it corrects the problem:

Restart your computer

Restart the installation

The product is empty."

What do I need to do?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Did you restart your computer and restart the installation process?

Slava Ukraini!

M

maczeeAuthor

Level 3

Thank you for your response. Yes, I did restart several times starting from yesterday.

IRonMaN

Level 15

How are you installing it - from the 2019 program or from logging into your Intuit account?

Slava Ukraini!

IRonMaN

Level 15

This is a great community.

So, there is no solution specific to my issue available out there. Unfortunately, at a prime period like this, the Prosereis team is closed on weekends. They will not be open on Monday because it is a holiday. That means folks who have the same problem as I do may not have it solved till Tuesday, Jan 19, 2021. By then, we are at the peak of the tax season.

There is one super hero that works for Intuit though and he has been helpful for other folks. We can light up the bat signal and see how long it takes @Orlando11 to see it.

Slava Ukraini!

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