2020 Software installation error

Forum|Forum|5 years ago
January 16, 2021
2 replies
22 views

While Installing ProSeries Professional 2020, I got the following error:

" A problem occurred during installation.

Please try the following steps to see if it corrects the problem:

Restart your computer

Restart the installation

The product is empty."

What do I need to do?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Did you restart your computer and restart the installation process?

Slava Ukraini!

M

maczeeAuthor

Level 3

Thank you for your response. Yes, I did restart several times starting from yesterday.

IRonMaN

Level 15

How are you installing it - from the 2019 program or from logging into your Intuit account?

Slava Ukraini!

M

maczeeAuthor

Level 3

You tried different options, which is what I would have suggested. A number of folks have had issues this year. Here is a link to some of the issues to see if anything "on file" can help.

Search - Intuit Accountants Community

This is a great community.

So, there is no solution specific to my issue available out there. Unfortunately, at a prime period like this, the Prosereis team is closed on weekends. They will not be open on Monday because it is a holiday. That means folks who have the same problem as I do may not have it solved till Tuesday, Jan 19, 2021. By then, we are at the peak of the tax season.

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