ProSeries Update Deletes data !!

[sbc]

Just let ProSeries do its auto update thing and now all Principal Business Activity, Principal product or service and Business Code number on 1065's and 1120S's ARE GONE!!

No one answers the phone (of course) until Monday, so thanks Intuit for screwing up my weekend with extra work.

My versions:

S2024US1065

2024.923.0.0

S2024US1120S

2024.916.0.0

2024.07.12

[IRonMaN]

I just updated so that I could transmit an 1120S return that had been done earlier.  I didn't have any issues.  But I did open up a few other returns that had already been filed and I am seeing the same issue.  It looks like returns that were rolled over from last year have the issue and returns that were entered in from scratch this year escaped the issue.

[JustinHB]

Yep.  Nicely F'd up.......

[George4Tacks]

It is a good thing that everyone does a backup on a regular basis.

[rcooley25]

Boy am I ever glad that I am retired and do not have to p[ut up with this anymore>

[jmlawlor]

You made me download an update today. After I accepted the update, my Forms 1065, Page 1 A,B&C were deleted. Why?

[George4Tacks]

We generally do not get enough exercise. Doing a screw up like this at least gets our heart rate up and this is good for our general heart health. 

BTW- @jmlawlor used YOU, which assumes the responses here come from Intuit. GENERALLY that is not true. Responses come from other users that are crazy enough to spend there time here trying to answer questions that can be answered. This question is one that needs to be answered by the company.  Call SUPPORT tomorrow. The phone number is in the list. They likely are aware of the issue and will correct in a new release soon. 

[afsgconsulting]

We are having the same issue.

[wwheeler32]

Same for me as well - Intuit - please send fix ASAP!!!

[doug1]

I reported this issue yesterday.  A tremendous screw up.  Tech Support you guys need to check in on the weekend because the rest of us a rushing to September Deadline. 

[tax456]

big problem for us as well

[doug1]

I am not updating any remaining computers and because of that we are not allowed to E-File.  Spoke with Tech Support. Hope this gets fixed soon. They are aware.  Supposedly, upper management monitors these community lines during the weekends. 

[Kathi_at_Intuit]

Hi @sbc thanks for posting about the missing codes and to everyone who has confirmed this issue. We’re aware of it and have already reported it to our Development team. I know how frustrating this is, and we truly appreciate your patience while we work through it. We’ll share updates as soon as we have more information.

[Kathi_at_Intuit]

Hello All, Please see this ProSeries News and Updates post for the latest information on the missing codes.

[JustinHB]

How about you tell us when we can expect that update?  If this affects weighted average entries then this is a much bigger deal than having to enter a couple of descriptions, and a activity number!

[IRonMaN]

Intuit has a policy that they will never provide a date - or a range of dates - just in case they don't get it done when they estimated -------------- which would make people mad.

[JustinHB]

Ok, but I think people are already mad.......

[IRonMaN]

I know that and you know that, but Intuit doesn't quite get that.

[JustinHB]

So true..... (sigh)

[sjrcpa]

@doug1 This forum is not Tech Support. It is populated by volunteer users of the software trying to help other users.

Tech Support rarely, if ever, shows up here.

"Supposedly, upper management monitors these community lines during the weekends. " 

that's funny. 🤣

[LOVE777]

It looks to me like ProSeries could have been hacked or a virus has infected the software nationwide.  What else could the explanation be for missing Line ABC on 1065.  If that could be missing what next could be missing?

[IRonMaN]

Intuit has a long history of fixing something and breaking something else while doing it.  This is just another case of keeping their streak alive.

[doug1]

Guys, I made a mistake also today.  It is a very complicated program.  Let's give a little grace and save the sticks for when things really mess up.  I will be glad when we have a fix.  Have you notice the IRS is answering the phone and the hold times are no longer 3 hours.  

[Tax Man Tan]

Have you noticed this changing anything other than the product/service entry, and the NAICS code? I haven't yet and praying I don't or this is going to become a HUGE issue! They just love to EF things up before deadlines....SMH

[sewcpa]

8pm on Sept 8 2025 I was forced to update again to transmit a return. So Intuit did get the update done in this day. We will see if that is the end of the matter or if something else happens.

[Kathi_at_Intuit]

Hello All, Thank you for your patience. This has been resolved with an update to the ProSeries program. Please see this post for more information.