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proseries error " lock by another user"

Rikrdo
Level 2

on Pro series 2020 where is the home-base tuneup, this use to fix the problem with error " client lock by another user" issue. I have tried the home-base maintenance but no luck, is there a solution to this????

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Accepted Solutions
Intuit_hieu
Employee
Employee

Using Windows Task Manage to ensure ProSeries is completely close. Turn on "Show hidden files..." from Windows Explorer, View, Options

explorer_cHXdmVQdc2.png

With the setting on, you should be able to find the locked file as shown in the image, delete it, then you should be good to go.

 
 
 

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13 Comments 13
IRonMaN
Level 15

Have you tried rebooting your computer?


Slava Ukraini!
Just-Lisa-Now-
Level 15
Level 15

If a good old fashioned reboot doesnt cure what ails ya, you can try the suggestions here


https://proconnect.intuit.com/community/save-data-file/help/this-file-is-currently-locked-by-another...


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Rikrdo
Level 2

I did twice , same problem

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IRonMaN
Level 15

Then go with plan B and look at Lisa's link.


Slava Ukraini!
George4Tacks
Level 15
IRonMaN
Level 15

@George4Tacks  - I see that Intuit has received reports of people having seizures after viewing your avatar.  Have they contacted you about that yet?


Slava Ukraini!
George4Tacks
Level 15

Amy commented, but I fear she is no longer with us. I certainly would adjust my behavior if I were informed of any adverse affects on any person. I mean no harm, only just havin' a bit of a lark. 


Answers are easy. Questions are hard!
IRonMaN
Level 15

Well, it does give me something to do when I get bored.  I just open up one of your posts and stare at it intently ----------------------- kinda like staring into a washing machine that has one of those round windows on its door 😀


Slava Ukraini!
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Intuit_hieu
Employee
Employee

Do you have Network or Standalone installation?

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Rikrdo
Level 2

I have a Standalone installation, this error also happen twice and it happens when I have a file open and the program shut down for some reason, and it take a around half hour before a can open that file again.

Intuit_hieu
Employee
Employee

Using Windows Task Manage to ensure ProSeries is completely close. Turn on "Show hidden files..." from Windows Explorer, View, Options

explorer_cHXdmVQdc2.png

With the setting on, you should be able to find the locked file as shown in the image, delete it, then you should be good to go.

 
 
 
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Rikrdo
Level 2

I know now how to fix the issue with client being locked, now this happens when I try to print the program shuts down and when I restart the program the client I was working on is locked.

 this issue has happen 6 times, no issues with previous years of pro series only 2020.

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Intuit_hieu
Employee
Employee

In order to assist you further, could you please provide these information?

- Are you able to reproduce it easily?

- Did you try to print to PDF or physical printer, and what the brand/model of the printer?

- Could you please sanitize the return, and send it to ProSeries_Engineering@intuit.com, you can copy & paste the URL of this thread into the email's body for reference?

- If you don't know how to create sanitize return, please let us know which formsets you are having, e.g. 1065, CA, etc.

Thanks, and sorry for the trouble.

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