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Level 2
March 5, 2021
Question

ProSeries 2020 Unable to save data error - object reference not set to an instance of an object

  • March 5, 2021
  • 2 replies
  • 25 views

Hi, This started on 3-4-2021.  I called support a few times and they were unable to help fix.

When I open some client files I get the "Unable to save data" error.  Other times I was getting the "object reference not set to an instance of an object" error. 

Support tried to insist it was my antivirus or my firewall, both of which I disabled and it still happens.  The other workstation has different anti virus and all the same issues happen there as well.  Something on Proseries Pro is corrupting my data.

Support said a lot of people called in yesterday for these errors.  I think a Proseries update messed something up.

I have uninstalled the program on both workstations and updated.  Starts to work, I open a client and it opens.  I close and try to reopen and the error comes back.

I have restored from a backup from the previous morning and import the client and again it works a couple times then stops working.

This is just unacceptable, I have full days doing returns for the next month and the program doesn't work.

This topic has been closed for replies.

2 replies

IRonMaN
Level 15
March 5, 2021

@Orlando11  - any guidance on this one?

Slava Ukraini!
Level 8
March 6, 2021

@IRonMaN Thanks for the callout. This is the first I've heard of this.

@taxmancometh1 Can you launch ProSeries, choose Help -> Send Logs, and email the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com?

IRonMaN
Level 15
March 6, 2021

Thanks for checking in Orlando.

Slava Ukraini!
dascpa
Level 11
March 6, 2021

Had it today on a 1120S return.  Tried saving file to a new name.  Didn't work.  Deleted file, re-transferred from 2019. Still same.  If you Google it there are 6 steps to try and all 6 didn't work.  Will try starting a fresh new file (royal pain for this client) and see what happens. @Orlando11 

Level 8
March 6, 2021

@dascpa Can you follow those same steps I just posted to send your log files?  The "object reference not set" message is fairly generic - it's sort of a catch all default message from Microsoft.  I'm hoping in the log there's detail on where this is coming from.

Also which article are you referring to? My Google Skills are failing - i'm not finding ones specific to ProSeries.

Level 2
March 6, 2021

Yes, we did the same six steps and nothing worked.