Program stops working when trying to print

[gary582]

1   Program stops working and kick me out of Pro Series when trying to print.

Prints only 1 page

2    Unknown error ocurred while attempting to print Error #1250

 Uninstalled program, then reinstalled, no change. Rebotted computer, tried changing default printer 

Cannot do any processing of any returns .   Please advise ASAP- NEED TO BE ABLE TO PROCESS RETURNS.

[IntuitAustin · Accepted solution]

Good Morning! 

This is a known issue and our team is looking into the root cause and solution to this. Please see https://accountants-community.intuit.com/articles/1799314-inv-25642-crashing-or-error-message-while-... for more details. 

If you would like to get updates on this issue emailed to you, please go here and fill out your Customer account number and email. 

[MDAROSA1]

It is happening on 64 bit machines

[lori2]

Same here. We are also encountering the problem on a windows 64 bit computer.

[MDAROSA1]

This  error is describing 32 bit machines but no one has 32 bit machines any more

[gary582]

Does anyone know when Intuit is going to correct ???

[abctax55]

FWIW...you are not alone:

https://accountants-community.intuit.com/announcements/1799324

[Ernie]

https://accountants-community.intuit.com/questions/1799706-2018-crashes-i-have-32-bit-and-64-bit-sys...

[Just-Lisa-Now-]

Gary.

Print to a PDF file,  then open the PDF outside of the tax program and print the return...that's the only workaround available at this point.