Program crashing when printing required Fed Forms with State

Forum|Forum|5 years ago
February 8, 2021
10 replies
21 views

If the box is checked to include "Federal Forms for State (if required) my program crashes. I'm printing a Michigan return.

Is anyone else experiencing this? I'm concerned what will happen when e-filing this same return next week. Will all the proper forms efile with the return?

@Orlando11 has this been reported yet?

ProSeries Professional

This topic has been closed for replies.

Just-Lisa-Now-

Intuit Community Champion

Ive always thought that Efiling they automatically get sent, I keep that box unchecked, I dont want the extra copy of the fed printing out unless Im filing a return by paper.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IRonMaN

Level 15

Without trying to be my sarcastic self, stop clicking that box. I assume you are e-filing the return so why do you need to duplicate the federal forms for a client copy of the return?

Slava Ukraini!

dkhAuthor

Level 15

The federal attachments aren't why I check the box, it's the state attachments that I really want/need. The Michigan return allows a credit for the Indiana county tax paid and requires the Indiana return be attached. I check the box so the Indiana information prints when Michigan return prints. I can manually print but why should I when the program will do it for me.

O

Orlando11

Level 8

Thank you for reporting, and I'm sorry for the frustration.

This hasn't hit my radar, but that doesn't mean others haven't experienced it. I just tried to reproduce and couldn't, which usually means there is something specific in the return that the program code wasn't expecting.

Can you..

Cause the crash, and in the Crash Dialog that comes up put in "For Orlando, From DKH"
Restart ProSeries, choose Help -> Send Logs, and email the resulting zip file to proseries_engineering@intuit.com
Optional.. if you are comfortable with it.. Can you Email us a sanitized copy of a return that is crashing? The sanitization process replaces all private information with random data. If we're lucky we'll still be able to reproduce the crash, which is usually the hard part - if we can reproduce it, we can fix it. Use steps 1 - 5 here to generate the file, then email the sanitized copy to us. If you want to confirm before mailing, you can "Open Client" the sanitized copy to confirm no private data is transferred.. or you can create a quick (?) one from scratch (although I tried that.. so again I'm assuming there's some level of complication to the return that's needed to repro the crash)

dkhAuthor

Level 15

@Orlando11 wrote:

Can you.
Use steps 1 - 5 here to generate the file, then email the sanitized copy to us.

Steps 1-5 where?

IRonMaN

Level 15

Evidently your answer to Orlando would be "no" 😁

Slava Ukraini!

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