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R
RoseNJ
Level 2
March 14, 2021
Question

problem with Proseries basic : file not found

  • March 14, 2021
  • 1 reply
  • 8 views

I've been working fine with my software but today when I signed in I was not able to open my 2020 database. The error siad file not found:d\basic win2020data/2018 and then my clients name and itneded with   .20i.  

I closed down my software and laptop and nothing is helping. The helpdesk is closed today so can any one offer some ideas?

Pat Levins

This topic has been closed for replies.

1 reply

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
March 14, 2021

That path name "d\basic win2020data/2018" looks oddly and incorrectly formatted.
Go into Tools > Directories and be sure youre pointing at the proper folder that contains your client files.

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