Welcome back! Ask questions, get answers, and join our large community of tax professionals.
Showing results for 
Search instead for 
Did you mean: 

problem with Proseries basic : file not found

Level 1

I've been working fine with my software but today when I signed in I was not able to open my 2020 database. The error siad file not found:d\basic win2020data/2018 and then my clients name and itneded with   .20i.  

I closed down my software and laptop and nothing is helping. The helpdesk is closed today so can any one offer some ideas?

Pat Levins

0 Cheers

This discussion has been locked. No new contributions can be made. You may start a new discussion here

1 Comment 1
Level 15
Level 15

That path name "d\basic win2020data/2018" looks oddly and incorrectly formatted.
Go into Tools > Directories and be sure youre pointing at the proper folder that contains your client files.

0 Cheers