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sevendog
Level 2
January 28, 2022
Question

printer issue

  • January 28, 2022
  • 1 reply
  • 9 views

Hawaii state return prints weird characters on page 2 and page 4 of return. Federal is fine. Anyone else have this issue?

This topic has been closed for replies.

1 reply

IRonMaN
IRonMaN
Level 15
January 28, 2022

Minnesota prints Morse Code on some pages.  It was a problem last year also.  Print to pdf and then print to paper is the problem fixer for that one.

Slava Ukraini!
    S
    sevendogAuthor
    Level 2
    January 29, 2022

    Never had this issue in my 20+ years with ProSeries.. Works fine on HP printer but prints characters and omits characters on page 2 and page 4 of HI tax return when using Brother printers. Perhaps a software issue?

    T
    TaxGuyBill
    Level 15
    January 29, 2022
    @sevendog wrote:

     Works fine on HP printer but prints characters and omits characters on page 2 and page 4 of HI tax return when using Brother printers.

     

    That is really interesting.  Different printers have different results? 

    I use a Brother printer, and it prints gibberish on some pages.   But if I remember correctly, IRMN uses HP, and he also has the gibberish.

     

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