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Forum|Forum|5 years ago
March 8, 2021
4 replies
5 views

JUST SPENT 40 MINUTES ON HOLD WAITING FOR TECH SUPPORT AND THEN GOT DISCONNETED! RANT RANT RANT!

I've now had 3 instances where I've prepared a clients' return, saved it to Smart Vault, sent it to them, but when I get the 8879 back from them, I can't get back into the client. It says "Unable to Read Data" We tried doing a Home Base tune up, but that didn't work. Anybody else having this problem, or better yet, have a solution. The first one, I just renamed the client file and re-entered the data.

ProSeries Professional

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BobKamman

Level 15

Helpful resources for your first season with ProSeries.

Aspirin

Maalox

Jack Daniels

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sjrcpa

Level 15

Not necessarily in that order.

The more I know the more I don’t know.

dascpa

Level 11

I had one over the weekend and another preparer posted they had one too. Mine was corporate, his was individual. We notified ProSeries. We also both found a link to do 6 steps to resolve and they didn't work. I found that if a prior client and I retransferred the file to 2020 it worked. Other alternative, start a new file. It's a pain but we probably won't get an answer anytime soon.

Just-Lisa-Now-

Intuit Community Champion

@Orlando11 or @IntuitBettyJo

I dont think this either of your departments but could you flag someone that may have some insight about this....looks like its happening to multiple people, is this a programing issue or just pure coincidence?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

O

Orlando11

Level 8

I'm sorry for the frustration. Can you

Open ProSeries
Go to Help->Send Logs
Email the resulting .zip file (saved to your desktop) to proseries_engineering@intuit.com

There were a few cases over the weekend of issues with "unable to save data". I don't know if this is related or not...

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