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Level 5
March 31, 2021
Question

Object reference not set to an instance of an object error

  • March 31, 2021
  • 11 replies
  • 89 views

ProSeries Professional returns this error every time I efile an return "Object reference not set to an instance of an object". I update my program every morning. Anyone experiencing this error and knows how to fix it?

 

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11 replies

Level 2
May 5, 2021

No idea what this is, but I get the exact same error every time I efile.

My software is updated and I cannot say this is a problem, yet ....why?

Level 3
May 6, 2021

Hello, is this still occurring?

sffdibAuthor
Level 5
May 7, 2021

yes

Level 3
May 8, 2021

Could you please zip up and send your log files to [email address removed] ?

Your log files should be located in the ProWin20/32Bit/Logs folder. They are labeled as "proseries.txt" and some of them have a number appended to the end of the name. Those log files contain information about errors that are collected throughout the runtime of ProSeries.

 

sffdibAuthor
Level 5
May 8, 2021

Where is [email address removed]? Do you work for Intuit, are you tech support? Thank you for the help, but this is strange request. Just checking. 

Level 3
May 10, 2021

yes, I work for Intuit. The email is proseries_engineering  @ intuit.com

Sorry for the confusion.