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R
RAPLJACK
Level 2
May 19, 2020
Question

LOCK/UNLOCK

  • May 19, 2020
  • 3 replies
  • 13 views

I am unable to UNLOCK clients in my ProSeries 2018.  It tells me to select a client.  Duh.  Please tell me know before I ever Lock another client.  Please.  Thanks,

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3 replies

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
May 19, 2020

Are you getting the message that the file is locked by another user?

https://proconnect.intuit.com/community/help-articles/help/this-file-is-currently-locked-by-another-user-error-opening-or/00/4823

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    R
    RAPLJACKAuthor
    Level 2
    May 21, 2020

    no.  and I have unlocked clients in the past.  This just started recently.

    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    May 21, 2020

    So you locked it on purpose...

    https://proconnect.intuit.com/community/help-articles/help/new-for-tax-year-2017-proseries-return-locking/00/5540

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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