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Level 2
May 7, 2020
Question

Initial Sign on

  • May 7, 2020
  • 6 replies
  • 26 views

I'm a new user to ProSeries.  When I installed I failed to sign in initially as an administrator.  Now when I try to sign in a receive a message to notify my administrator.  Problem is is that I'm a one-man show and need to be the administrator.  How do I get setup as the administrator?

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6 replies

Just-Lisa-Now-
Intuit Community Champion
May 7, 2020

I remember seeing this complaint alot early in the season...I cant remember how to fix it though and I cant seem to find the right keywords to search for any of the posts.

@IntuitAustin  @IntuitBettyJo  @AshleyatIntuit  

One of you must have the link to the fix for this, right?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IntuitBettyJo
Community Manager
May 7, 2020

Hi there, 

 

Generally, that means you didn't sign in with the right zip code and account number, however here is an article that can help you change the administrator. https://proconnect.intuit.com/community/help-articles/help/how-to-change-intuit-proconnect-proseries-admin-workstation/00/4000

 

Hope this helps! 

 

Cheers!

Betty Jo 

Betty Jo
Dougf1Author
Level 2
May 7, 2020

The article suggests uninstalling and reinstalling.  How do I do this?

IntuitBettyJo
Community Manager
May 7, 2020