Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Elevate 2026 Pencil Banner
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Error code 5 when login in to update products

    mclong01
    Level 1

    I cannot do a product update for e-filing professional tax returns I get an error code 5.

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    2 Comments 2
    Just-Lisa-Now-
    Level 15
    Level 15

    If this is  a stand alone system, try using REPAIR Updates from the Windows Programs menu (dont try to open ProSeries), if this is on a Network version of ProSeries, I think you'll need to call into support.

    repairupdates.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    SoCal920
    Level 2

    I'm getting the same error.  Tools - Repair Update and I ran it as an administrator, but i still am having the same error issue

    0 Cheers