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Efiling proseries basic error

TracisTax
Level 2

Is anyone else having an issue with Efiling today in Proseries basic already?  Federal shows 1 error but does not lead me to the error in red like usual.  (States have no error and will still Efile.)  I have reinstalled updates and repaired updates.  Anything other suggestions?

35 Comments 35
ccspaulding717
Level 1

I am having the same issue. I called and they are not open yet... Please let me know if you find anything out. I will do the same. 

0 Cheers
Judy A
Level 3

same

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Dwight
Level 1

Same

Dwight

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IRonMaN
Level 15

Right day, wrong time.  The early bird doesn’t always get the worm


Slava Ukraini!
GodFather
Level 8

Let's be more positive, please...but I bet the worm is happy.  

IRonMaN
Level 15

With global warming those worms are getting pretty big.  Little birds need to make sure the worm doesn’t get them.


Slava Ukraini!
derajs
Level 1

I can't file either and I have a number of returns I need to get out before I leave to see other clients.  If 1/29/24 is filing date, software should have been available at 12:01 am PST (as that's where Intuit is located).  I have updated to no avail.  Anyone else have success yet?

Brunk
Level 2

Error reflecting but no error when completingreturn

IRonMaN
Level 15

Sorry, but it don’t work that way.  In past years I believe the gates were opened around 8:00 or 9:00 am central time.


Slava Ukraini!
Brunk
Level 2

Same problem, reflecting error but none appears to be on return.

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Jim-from-Ohio
Level 11

I use Professional... I decided to get these stockpiled returns efiled.. program worked like a champ for me.. all returns transmitted nicely. 

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lmmombo
Level 2

JUST GOT OFF PHONE WITH THEM, MINE WAS DOING SAME THING

GO TO TOOLS-OPTIONS-FIRM/PREPARER INFO

MAKE SURE PTIN VERIFIED CORRECT? IS CHECKED UNDER THE ERO SECTION

THAT SHOULD FIX IT

WAS FREAKING OUT THIS MORNING. HOPE THAT WORKS!

msorrentino2002
Level 2

Thank you so much for this!!  I was going nuts

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Judy A
Level 3

Actually, I thought even earlier.

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Judy A
Level 3

I already had my PTIN checked.  I just double checked so that di not help me.  Also then why isnt 2021 or 2022 filing either?

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Judy A
Level 3

I use Professional also and mine is still acting up.  I've run update numerous times, verified PTIN, rebooted....ugh?  

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kennoncpa
Level 2

same err

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deestax
Level 2

THANK YOU SO MUCH FOR SHARING!!

I DID WHAT THEY TOLD YOU TO DO.  MINE WAS NOT CHECKED EITHER.

I CHECKED IT, WENT BACK TO MY E-FILING AND IT ACTUALLY WENT THROUGH 

WITH NO PROBLEMS!!

AGAIN, THANK YOU FOR SHARING THIS INFORMATION

GodFather
Level 8

Way to go ProSeries Customer Support.  

jhbvtacpa
Level 5

That did it!! Thanks for the update!!

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Brunk
Level 2

Thank you.

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TBW213
Level 1

Same!

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Zookstax
Level 1

I went to update - refresh updates and then I was able to e-file

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TBW213
Level 1

That worked for me!! Thank you!!

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anatoledocpa
Level 1

I have the same problem, an error and there is nothing in red showing me what the error is.

Please help

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IRonMaN
Level 15

Did you try any of the above suggestions?


Slava Ukraini!
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Farhang1949
Level 2

I promised a client that I would file today to beat her husband and claim her child!!

I am disappointed with Intuit!

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jsoles24
Level 3

Thank you so much!! That worked and now I'm able to efile.

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Farhang1949
Level 2

I refreshed and it did not work. Any suggestions?

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kbreedlove
Level 2

I am having the same problem. I have updated and checked the "verify PTIN" button. It was already selected. Still can not efile or print the return.

This should not be a problem on opening day!

 

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Laura49
Level 3

Thank you!

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JKess
Level 1

That worked.  Thanks

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ansky127
Level 1

Thank you!!  Really bad job by them that there wasnt a message about this.

 

 

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Paul-G-328
Level 4

Thank you so much, I've been going crazy all aftn, that erased the error and has allowed me to transmit. Thanks for sharing!

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shercri
Level 2

Thank you so much.

Your solution worked for me 🙂