E-Signature not Processing

31 replies
174 views

ProSeries indicates they will start accepting efiled returns today 01/28/21. However, the e-signature is not processing. Anyone else encountered this?

ProSeries Professional

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O

Orlando11Answer

Level 8

Just recapping for google/historical purposes:

I believe csanchez's issue was resolved - there was some sort of conflict with their existing docusign account and what email it was associated with.

Just-Lisa-Now-

Intuit Community Champion

Im not sure its actually been implemented yet.

Suppose to be an update today for it....but someone else mentioned an update error they got, so Im not sure whats happening.

I havent seen any posts by someone saying that Efiling was working....usually you see at least a few of these!

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

C

csanchezAuthor

Level 5

Having issues with the E-Signature. Haven't reached the e-filing yet.

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Orlando11

Level 8

eSignatures have been processing since the product was released (for example, some folks get signatures for engagement letters).

What specific problem are you encountering? For example,

Does it say you have a 0 balance, when you should have plenty (or unlimited)?
Are you not able to request an eSignature period in ProSeries?
Are you getting to this screen, but it's blocking you?
Are you getting all the way through the request widget, but you are getting some sort of error? If so, can you detail the exact error (screen shots are ideal)

C

csanchezAuthor

Level 5

It says I have 100 of e-signatures. It goes all way thru and then I get this error:

Unable to send eSignature request . Please try again later. Contact Customer support if the problem persists. Close

I contacted ProSeries Customer Service & cut cutoff 3 times. They took my name, email & cell in case we were cut off but nothing.

O

Orlando11Answer

Level 8

Just recapping for google/historical purposes:

I believe csanchez's issue was resolved - there was some sort of conflict with their existing docusign account and what email it was associated with.

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