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Veneia Michelle
Veneia Michelle
Level 2
February 7, 2021
Question

Creating PDF

  • February 7, 2021
  • 2 replies
  • 12 views

Hi, I am trying to do a print of a PDF to review my client's tax return.  The system is taking me to pay per return, WHY?  I have purchased 50 returns with 2 states and I am on my 1st return. Why can't I see my PDF print preview?

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2 replies

T
TaxGuyBill
Level 15
February 7, 2021

Try relicensing the software under the "Tools" menu on the top of the screen.

    Just-Lisa-Now-
    Just-Lisa-Now-Intuit Community Champion
    Intuit Community Champion
    February 7, 2021

    Be sure youre really using Basic, for some reason we see lots of people that buy Basic, then download Professional and get prompted to Pay Per Return.  If your toolbar looks like this, youre using Professional.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
      Veneia Michelle
      Veneia MichelleAuthor
      Level 2
      February 9, 2021

      Thank you!!!  That was it!   My download was not BASIC, but the Professional! Thank you!

       

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