I was on Tech Support today. They are now aware of the problem and are trying to fix. They thought they had a solution, but it did not work for me. They wanted to delete cookies on internet explorer, however, that did not solve it.

D

docdave

Level 3

I tried the recommendation about the cookies and it did not work. When inside the return and go for esignature request it goes through some of the motions about the 8879 then it hangs up on a white screen. 40% of my business relies on docusign forms. They need to fix this quickly!

B

BethP

Level 4

Based on the message below, i cleared cookies on my browsers AND I refreshed updates by going to update:refresh updates:refresh updates for installed products. Now I am able to send requests for e-signatures! I don't know which helped, but I know it helped.

D

docdave

Level 3

Don't know what "they" did, but I was just able to send through 2 esignatures. Let's hope this is not a temporary success!

D

docdave

Level 3

Seems like the problem is back. It worked for a few hours today but not anymore.

E

EdgeCPA

Level 2

I'm having the same issue. Already had another issue last week with it. Love the Dashboard upgrade, but doesn't do us much good if the how process doesn't work.

T

tori0601

Level 2

Must be the virus shutting everything down.

T

tori0601

Level 2

would be nice if they would extend the deadline for filing

Frank Broadway

Level 3

We are having this problem on all our computers since the start of the season. Intuit tech support was a waste of time.

Tax Pro since 1993!

I

IBTaxman

Level 2

Same issue here as well.

OK here's an update.... 1st I tried to reload my Proseries tax program - No help, 2nd ) I reboot the entire comp and reloaded the ProSeries Program, That solved the invalid URL error! BUT, when I ran the Signature program afterward it came up with the what box but it was blank? no place to click next? heck no words at all? so closed everything down and tried again NOTHING same blank box. Then BINGO it came to me I run duel Monitors so I moved the Proseries program to the Main monitor and everything worked like it was supposed to. Hope this helps anybody having problems out there!

J

Jsjessie11

Level 2

Dear Friends:

I am using ProSeries since 1994 (Network & Full Library)

Due to current Shelter in Place Problem this year we try to use e-Signature but it is not working we ask before buying Sales Person assure it is working and we try it did not work EROR URl

Tech Support do not have any solution just work around problem JUST Wastage of Time

We called Friday first Tech Support keep on line almost 1 1/2 Hour then she ask hold call disconnect

We called again same drill for almost 2 hours no good solution the she ask to login to Server ask to reboot so bring the server down call our Tech Support it took 5 hours to fix and make it work.

Tech Support just doing what they were told to do keep us busy.

E-Signature is not working for us but almost couple more in our area try to use same Error

Similar is the case for DMS, it is working then all of sudden stop sending files from ProSeries to DMS and Tech support always blame to our operating system.

We need e-signature during this time most in current situation and it is not working

We need some solution quick, Intuit have lot more resources to solve the Problem which we as individual do not have it.

G

gelizares

Level 3

ProSeries should give us a huge discount this year, so much trouble and wasting time

on the signature.

D

DSANKHLA

Level 2

I am having the same problem.

In this time, considering the situation, they should also make E-signature Free, as there is no other way to get E-File Consent from clients. A lot of my clients don't own a Printer/Scanner.

Getting a white blank pop-up. Very Frustrating.

D

Drew340

Level 3

Is anyone using the SmartVault DocuSign integration instead? I realize there are more steps to send the request but if it works, then the total time spent should still be less. SmartVault also charges less but I found the integration worth the extra cost until this year.

B

BethP

Level 4

I have begun only using e-signature first thing in the morning before I open any other windows and checking last thing at night after I have closed out all other windows. It seems to be working.

T

Tomy378

Level 2

I been having this problem for the last few days. I think I wasted my money on Proseries Esignatures

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