Add/Edit Custom Views Grayed Out?

[jrl]

Our office runs the network version of ProSeries Professional and a select number of our desktops are not able to use the Add/Edit Custom Views is grayed out. All the permissions are the same for users, and can't seem to figure out why it's grayed out or how to fix.

Thanks!

[Intuit_hieu]

Is this ProSeries 2019 or 2020? The reason I'm asking because we have a new customer experience in 2020.

[jrl]

It's in ProSeries 2020

[Intuit_hieu]

Would it possible for us to have a zoom session to understand the issue a little better? From my understanding, there should be no permission needed to create custom view. If possible, please send your contact info to ProSeries_Engineering@intuit.com, and best time to contact.