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Level 1
January 10, 2020
Question

Update Proseries 2019

  • January 10, 2020
  • 4 replies
  • 13 views

Trying to update Proseries 2019.  Receiving the following message: An error has occurred attempting to launch Proseries Update Error code 5

This topic has been closed for replies.

4 replies

Just-Lisa-Now-
Intuit Community Champion
January 10, 2020

I know Ive seen that error before, and when I google it, I can see this one link that is suppose to contain that error, however when I click the link, theres no mention of it.     @IntuitBettyJo  or @IntuitAustin can you dig up some info on this one?

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 5
January 31, 2020

This is what that article listed, but it may no longer apply:

Run the ProSeries program as an Administrator.

  1. Close that year of the ProSeries software.
  2. Right-click on the ProSeries icon, and select Properties.
  3. Click on the Tab named Compatibility
  4. Check the last box, Run this program as an Administrator.
  5. Click OK.
  6. Launch ProSeries.
  7. Attempt to update and see if the error persists.
Just-Lisa-Now-
Intuit Community Champion
January 10, 2020

ProSeries 2019 DOES have an update repair tool, whether that might help or not, Im not sure.

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 3
January 11, 2020

Same Problem

Reinstalling Workstation did not work

 

Ran Updates and Repair Updates 5 times

Program still won't open

Level 3
January 15, 2020

If you see me reply above and get the same error message, here is an approach

All workstations worked fine but Server/Workstation failed after allowing updates. Earlier updates worked fine. The program works fine except for 2019 Product Updater. Previous years all work fine.

Problem in this case was a silent update of a new feature in Backup program which is some sort of malware detector. Only ProSeries 2019, not any earlier years, caused the updater app to fail.

Boot into Safe Mode with Networking (So you can log into ProConnect)

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Run the stand alone ProSeries Update applet from ProSeries 2109 program group. If it works then

use normal troubleshooting process to identify the culprit

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

Hope it helps