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Confucius
Confucius
Level 3
February 12, 2022
Question

TPG wrong zipcode

  • February 12, 2022
  • 1 reply
  • 9 views

Keeps telling me business address has wrong zip code

This topic has been closed for replies.

1 reply

J
jeffmcpa2010
Level 10
February 12, 2022

More information would be useful to anyone trying to answer your question.

    Confucius
    ConfuciusAuthor
    Level 3
    February 15, 2022

    I thought I put this all in the original, but I see it wasn't. In applying for Pay By Refund, my request keeps getting denied for the reason that the office zip code does not match their records. I have been using the same zip for 30 years. I think the difference is the 5 digit zip as opposed to the 5 plus additional 4 numbers. EG: 02745 vs 02745-2232. I have called 4 times and had support working on it and they have not been able to correct the problem. Very frustrating PBR clients are backing up over here. Thanks

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