Skip to main content
Level 1
December 7, 2019
Solved

System crash while printing on 64 bit windows?

  • December 7, 2019
  • 2 replies
  • 21 views
No text available
This topic has been closed for replies.
Best answer by Just-Lisa-Now-

Does it just shut down, no errors?   I was able to fix my 64bit computer using the instructions for 32bit.  Do you have the 1040NR installed?

Once I uninstalled the 1040NR and rebooted both my computer and printer, I was back in business!

To uninstall on IWn10   Right click the start button>Settings> Apps >Choose ProSeries 2018 and click Uninstall, it will act like its going to uninstall the whole program (don't freak out), it will open a window to choose which components to uninstall, choose the 1040NR.

Power off your computer and printer and fire everything back up...see if you have better luck printing.

2 replies

Just-Lisa-Now-
Intuit Community Champion
December 7, 2019

Does it just shut down, no errors?   I was able to fix my 64bit computer using the instructions for 32bit.  Do you have the 1040NR installed?

Once I uninstalled the 1040NR and rebooted both my computer and printer, I was back in business!

To uninstall on IWn10   Right click the start button>Settings> Apps >Choose ProSeries 2018 and click Uninstall, it will act like its going to uninstall the whole program (don't freak out), it will open a window to choose which components to uninstall, choose the 1040NR.

Power off your computer and printer and fire everything back up...see if you have better luck printing.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
December 7, 2019

Yup, they are working on it but haven't come out with a fix yet.

Slava Ukraini!