Scam calls

Forum|Forum|6 years ago
April 22, 2020
4 replies
33 views

Is Intuit calling ProSeries customers this week regarding the program error that occurred in which NYS income payments scheduled for direct debit on L|July 15th actually came out on April 15th?

ProSeries Professional

This topic has been closed for replies.

rbynaker

Level 13

Maybe? There was an error between Intuit and NY with a phone call solution posted in this thread:

https://proconnect.intuit.com/community/lacerte-discussions/discussion/new-york-state-withdrawals/01/78763#M15164

I believe I saw posts from both Lacerte and ProSeries about this so I'm guessing the same solution applies to all Intuit software. Looks like you have about 11 minutes left to fix this

M

MikeZ21Author

Level 3

Thanks, however, my clients are not calling NYS to try and get their money back.

I was concerned about 2 phone calls that I received here at my office, from someone who claimed to be calling from Intuit regarding this issue. I did not trust the calls as being legit.

Just-Lisa-Now-

Intuit Community Champion

@AshleyatIntuit can you look into this?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

IntuitAustin

Level 10

Howdy,

The call was valid. Intuit is calling customers who may have been affected by the New York payment issue, however if you or your client don’t want to reverse the charges from New York State there is no reason to act.

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