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Rightso
Level 3
January 20, 2021
Question

Proseries professional and Refund Advantage error

  • January 20, 2021
  • 6 replies
  • 28 views

I am receiving an error whenever I do a return containing pay per refund (I am enrolled with refund advantage) I did enrolled and was accepted but proseries error states that I can choose pay per refund because ERO is not enrolled. 

This topic has been closed for replies.

6 replies

sjrcpa
sjrcpa
Level 15
January 20, 2021

Someone else reported that, too.

The more I know the more I don’t know.
    Orlando11
    Level 8
    January 20, 2021

    I'm told this should go away for most users after our update tomorrow. Alternatively, you can go to Tools > Options > Enrollment Options and hit refresh.

      RightsoAuthor
      Level 3
      January 23, 2021

      Hi  I did two updates and resubmitted application but I am still receiving same error 

      Orlando11
      Level 8
      January 23, 2021

      Hmm. Can you confirm what version you have, by going to Help->About, Version Tab? It should be something like wPro.2020.06.something.

      Then, can you select Help->Send Logs? That will generate a zip file on your desktop - please email that to proseries_engineering@intuit.com

       

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