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L
lsteffens
Level 3
November 16, 2020
Question

ProSeries Error Message

  • November 16, 2020
  • 2 replies
  • 10 views

I've downloaded the 2020 ProSeries product, and during the installation I chose to transfer all of my 2019 tax clients.  19 of my clients (mix of 1040, 1120, and 1120S) didn't transfer, and all I'm getting is a cryptic error message of: "an unknown error occurred while attempting to transfer".  Has anyone else run into this issue?  Thanks.

Larry Steffens

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2 replies

abctax55
abctax55
Level 15
November 16, 2020

Yep... many have.  And they've posted about it; see the numerous threads discussing that it is TOO early to transfer.  Wait for updates, wait for January.

Here's just one, which has a link to others:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/unknown-error-on-transfer/00/106434

HumanKind... Be Both
    T
    taxes96786
    Level 8
    November 17, 2020

    Not a good idea to transfer clients in bulk....you get left with your Homebase full of non-returning clients.

    I don't transfer until I get their docs or a request for an extension.

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