I have ProSeries Basic. I loaded it from the DVD and then went online to get the updates. I keep getting the message that I have all available updates, but I know that can't be true because the 1040 is showing "not final". I have restarted the computer and the software. I have "not" uninstalled/reinstalled - I'm hoping there's another easy solution. I've already started entering client data. Help please?
I'm able to get to that log - can you tell me exactly what you're looking for? I'm not comfortable at this point just sending out my files - and I couldn't get that email link to work anyway. Hope you can still help.
Hi,
You are able to get that file or you are not? That's our log file that contains detailed information about whatever issues are encountered during install. With it, I might be able to help. You are welcome to open that file in Notepad to see what's in it - most likely I just need whatever was the most recent error in there.
proseries_engineering@intuit.com is just an email address - this forum turns it into a link. Just ignore that - you'd just go to your email client and attach the file.
Alternatively, especially if you're not comfortable finding or sending files, I recommend contacting our Customer Support. They can walk you through the process of completely reinstalling.
Orlando
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