Level 3

Question

proseries 2020 professional

Forum|Forum|5 years ago
January 17, 2021
7 replies
15 views

program protax 2020 will not start up

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Is the battery dead? You don't give anything in way of details so try going to the start button on your computer. Click on it and then select ProSeries. Click on "repair updates". See if that does anything for you.

Slava Ukraini!

M

michaeltoohillAuthor

Level 3

your comments are not helpful

Just-Lisa-Now-

Intuit Community Champion

You may want to start from the beginning....

Did you download and install previously and everything worked as expected, now suddenly it doesn't?

Or what was the order of events that youve gone through up to this point?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

O

Orlando11

Level 8

Also, go to your installation directory, look in /32bit and make sure you have these two files:

if you don't, double check any anti-virus programs like AVG. This happened to someone yesterday - it quarantined protax20.exe and it just wouldn't run until the user went into their AVG Admin Panel and listed the ProSeries directory in the "Exceptions" panel.

M

michaeltoohillAuthor

Level 3

Solved my own problem. Configured Win 10 pro to allow protax2020.exe, then completely uninstalled the program and reinstalled.

end of issue

J

jsmliu2003

Level 2

Michael,

I run into the same problem with Proseries 2020. After I installed the program, It said Windows searching Protax20.exe. Can you please tell me how to Configured Win 10 Pro to allow Protax2020.exe? I have called technical supports three times and still didn't fix the problem.

Thank you in advance.

Jimmy

M

michaeltoohillAuthor

Level 3

1. go to settings

2. update and security

3. windows security

4. firewall, select allow an app through firewall

5 then click change settings, allow another app: this app: C:\ProWin20\32bit\protax20.exe

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