Skip to main content
Level 4
April 23, 2020
Question

Proseries 2020 Billing

  • April 23, 2020
  • 43 replies
  • 119 views

2020 Proseries Professional version billing came out today.  5.2% increase over 2019!!  Every year for the last 3 years that I have had this level, they have increased the bill by 5.2% each year.  Does Proseries have any idea what the inflation rate?  Cost of living increases?  They are no where close to 5%!!!  And this year with all of the Covid-19 problems, you would think they would give us a break.

I tried to call them last year and complain and I couldn't get anyone here in the USA on the phone.  Everyone was overseas and they didn't understand what cost of living meant to tell them that the annual increase is ridiculous.  

Any one have any suggestions on someone in the USA to call?  I would rather not switch to another program but this is getting way too expensive vs other software.

This topic has been closed for replies.

43 replies

Just-Lisa-Now-
Intuit Community Champion
April 23, 2020

Yep, looks like somewhere around 5% for me too.   

 

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15
April 23, 2020

So the actual inflation rate is closer to 2%.  If they raised it 2% you wouldn't complain?  Are you also complaining to your local stores about the cost of toilet paper?  Did you switch brands because the old brand was getting too expensive? 

Everybody would love prices to stay the same forever.  I recently bought a new F150 and I would love to have paid the same price that I did for the first new F150 I bought back in 1981.  Unfortunately price increases are a part of life in our wonderful world.  Your choices are to either shop for a better software elsewhere or grin and bear it.  If you do go elsewhere, make sure that new company will guarantee you in writing that they will never raise their prices in excess of the current US inflation rate.

Slava Ukraini!
Level 4
April 23, 2020

Ironman - I didn't complain about the price increase in general.  I complained about the increase rate.  2% would be more reasonable.  Can you arrange that for me please?

IRonMaN
Level 15
April 23, 2020

I can get you down to 2% ----------- just don't tell Lisa that hers is going to 8% 😬

Slava Ukraini!
Level 3
June 9, 2020

I've had ProSeries since 2004. My software charges have doubled in that time. The advertised cost i would be happy with, but when they add the fast path service license fee... I have a hard time with that.

Level 4
June 9, 2020

You are correct.  The Fast Path charge is another way of adding cost.  It's bullsh@#

Level 3
June 11, 2020

I have been using the ProSeries Basic product nearly 2 decades. I know we have year over year increases but even when we have been through periods of recession, the prices keep going up. I operate a small tax practice and have always tried to serve a group using a great software but trying to minimize costs. And is many cases, I can't afford to compete with fees being charge by other groups for tax returns. I represent a lot of seniors, lower to moderate incomes folk who need an alternative to higher prep fees. The choice comes down for some to losing clients or decreasing profit. Going back to only 2013, year over year cost of the software from 2013 increased, starting in 2014, 10%, 3%, 5%, 5%, 5%, 17%, and again 5% for upcoming 2020. The price of the product is up 62% compared to the 2013 base year I am comparing to. It is almost comparing to a similar statement about the F-150. . . having to pay $35,000 to $55,000 for a truck on a $20,000 salary. That is not affordable and the cost of ProSeries quickly approaching a point that I will have to potentially consider having to find a new software provider. I know they will probably increase as well but maybe not as much per year . . . and when  they reach the price I am paying today I'll be quite old and will probably be fully retired. I have had many preparers tell me they could no longer afford ProSeries and had to change. I don't really want to change, it just seems that Intuit may be a little out of touch with some of its users and the impact of the external influences on the economy.  

Level 4
June 11, 2020

Thank you for your feedback.  It is really too bad Proseries doesn't care about our pricing feedback.

Level 2
August 5, 2020

5.2% increase every year, they must think that we are idiots.  If the program were any better than previous year versions that would be a different story.  But unfortunately, I don't find any of the Intuit products (including Quickbooks) better than prior year's versions.

Level 3
December 21, 2020

I was just thinking about renewal and noticed about 20% price increase over 2019. Was wondering how many people have  encountered such a dramatic hike.

Level 4
December 21, 2020

That sounds way off.  You should compare side by side to be sure you are paying for the same level of software.

Level 3
December 21, 2020

I did. Called sales - they said for the past years they were automatically giving one-time discount. this year they're not giving out any discount - hence the price increase. absurd increase in a COVID year.