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L
luscombe
Level 1
February 20, 2021
Question

Program crash

  • February 20, 2021
  • 2 replies
  • 3 views

Program updated last night and shortcut is gone, tried to make another one and no luck.  I cannot even open the program.  Tried to download program from dashboard and it stops at file 32 of 188,  I have customers all weekend and am starting to have to cancel appointments, anyone have the same problem

 

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2 replies

clr600
clr600
Level 7
February 20, 2021

Did you try to start program from the start menu.

 

Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
February 20, 2021

Ugh!

First restart the computer, then......Is the program still shown in the Windows programs menu?   

Do you see a Tools - Repair updates choice in there?   See if that helps at all.   

If it doesnt, I'm afraid you're going to have to do a clean reinstall.  Its not as daunting as it sounds, but it will take a bit of time

https://proconnect.intuit.com/community/multi-user-mode/help/uninstall-rename-and-reinstall-proseries-network-installation/00/4732

 

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