Pro Series wont open at all

Forum|Forum|6 years ago
May 7, 2020
5 replies
38 views

I worked on a return 2 days ago with no problems whatsoever. All that's needed is to run final review and efile. I come back today to complete the return and Pro Series 19 wont open at all! When I try to open, it starts to buffer for a few minutes then the program closes. I tried to open the back up copy of the return from my external hard drive and nothing works. Eventually I tried to troubleshoot and got the following message: An error has occurred attempting to launch ProSeries Update. Error Code 5.

Like I said, everything worked fine until yesterday. Has anyone had this problem?

ProSeries Basic

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Hm, I know Ive seen this error before...I was digging through google for it and found that someone else was able to correct it with Repair Updates...

Another one said when they restarted Windows in safe mode they didnt get the error anymore so they thought it was Windows related....do you have any Windows updates hanging waiting to install?

Another one said they went to the Windows Start Menu and clicked Connected Customer and an update from there fixed it for them. https://proconnect.intuit.com/community/proseries-discussions/discussion/when-i-try-to-open-proseries-basic-i-get-error-code-5/00/66655

Just-Lisa-Now-

Intuit Community Champion

If the program wont open, use REPAIR updates from the Windows Programs Menu...see if that does anything for you.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

J

jcwincometaxAuthor

Level 3

Thanks. I tried that a few times. Still nothing.

Just-Lisa-Now-

Answer

Intuit Community Champion

Hm, I know Ive seen this error before...I was digging through google for it and found that someone else was able to correct it with Repair Updates...

Another one said when they restarted Windows in safe mode they didnt get the error anymore so they thought it was Windows related....do you have any Windows updates hanging waiting to install?

Another one said they went to the Windows Start Menu and clicked Connected Customer and an update from there fixed it for them. https://proconnect.intuit.com/community/proseries-discussions/discussion/when-i-try-to-open-proseries-basic-i-get-error-code-5/00/66655

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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