Pro Basic 2020 efile failure

Forum|Forum|5 years ago
February 16, 2021
2 replies
17 views

Every time I attempt to efile a client return in Pro Series Basic, I get the following result: Form 1040 Individual. Not transmitted, the selected return(s) was not successfully converted for Electronic Filing. Open the return(s), correct any errors in Final Review, save the return(s) and re-convert for Electronic Filing.

I have updated the software several times in an attempt to fix any problems.

Final Review shows no errors to be fixed.

HELP!!!

ProSeries Basic

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Camp1040

Level 10

Try repairing updates and the "duct tape" fix of rebooting.

Z

zturner779Author

Level 2

I did all that before posting. Finally tried to eFile a single federal return. Got a different error message that led me to my preparer information. Once I marked my PTIN as verified, my problem was solved. Returns now convert and transmit seamlessly.

Camp1040

Level 10

Be sure you did not try to transmit before converting, if you are new to proseries.

Z

zturner779Author

Level 2

Definitely not a newbie. Started with TurboTax 30 years or more ago. Graduated to ProSeries about twenty years ago. When I decided to eFile a single federal return, the resulting error message led me to my preparer information. After marking my PTIN as approved, my problem was solved.Returns now convert and transmit flawlessly.

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