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Forum|Forum|5 years ago
February 4, 2021
10 replies
29 views

When I complete a return and attempt to create a PDF, ProSeries says the file is saved at C:\ProPDF\TY2020 but there are no files being saved. I ran a search of the entire C;\ drive and the file was not to be found. This has occurred on 3 different files. What step(s) am I omitting?

ProSeries Basic

This topic has been closed for replies.

F

Fabian

Level 5

On those 3 different files you mentioned, does this happen every time you try to print to PDF? Or sometimes it saves the PDF and sometimes it doesn't?

Does it happen for all three copies (Filing Copy, Client Copy, Preparer Copy)?

R

rick_lAuthor

Level 3

It happens on all 3 forms.

Still looking for a solution.

F

Fabian

Level 5

You are logged in on your computer as a certain user. That user, or the user group it belongs to, must have write access to the "C:\ProPDF\TY2020" folder. This is separate from the folder where your ProSeries installation is, typically "C:\ProWin20".

George4Tacks

Level 15

https://proconnect.intuit.com/community/help-articles/help/remove-and-reinstall-lacerte-and-dms-pdf-printer-drivers/00/4555 may help

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