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Level 3
January 17, 2023
Solved

PDF crash

  • January 17, 2023
  • 1 reply
  • 13 views

Seems that when I print to pdf from Proseries, it's crashing.  I think this happened last year around this same time.  Proseries employees, if you could please look into this and release the hotfix again with the new update that would be wonderful.

This topic has been closed for replies.
Best answer by IntuitIonN

The ProSeries engineering team is investigating and because of some external dependencies we think it might take a while to deploy a solution.

In the meanwhile, you can use the JPG or BMP image format for your logo. We found that only the PNG format is causing the problem.

1 reply

Level 3
January 17, 2023

We did some digging, it appears the crash was only happening when the client letter was activated and only when we customized the letter with our company logo.  We've removed the logo and we're running smoothly.

Skylane
Intuit Community Champion
January 18, 2023

@1569 

Id suspect that Intuit is printing to a rather old pdf format that may not be compatible with our logos, links, etc…. 

 

If at first you don’t succeed…..find a workaround