Level 2

Question

Pay Per Return credit disappeared!

Forum|Forum|3 years ago
July 25, 2022
2 replies
15 views

I just tried to increase my PPR balance by $45 on the website for 2020 (I had just successfully done this for 2019). Anyway, I put in the required code for my PS20 software but it generated the same authorisation code as it had done for the $41 transaction for 2019 so, obviously, the 2020 programme gave me the invalid code method. But I still received the confirmation email that the $45 has been charged to my credit card! My PPR balance for 2019, 2020 and 2021 is

ProSeries Professional

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Level 15

Sorry, you'll have to call customer support.

Level 2

Calling from the UK, that would probably cost me the same again, it's hardly a solution! Where is the Live Chat that used to be available?

Intuit Community Champion

Intuit Community Champion

@1569

are there other options for contacting support from the UK?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Level 15

Have you gone into each year and pulled up the Pay Per Return > Show Account Balance ?

Level 2

Yes, and all show as zero!

Level 15

Well, that's not good. Hopefully someone at customer support can get it straightened out for you.