Level 2

Solved

Outlook compatiblity

Forum|Forum|6 years ago
January 6, 2020
5 replies
2 views

So let me make sure I understand the email compatibility issue. They stopped Windows 7 support and required an upgrade. For most of us this involved Windows 10 professional. Proseries 2019 program requires a 64 bit operating system, however the Outlook 64 bit is not compatible, yet it is by default installed with the upgrade. Is there no planned correction for this issue?

ProSeries Professional

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Tried everything nothing works. Thanks anyway.

Does marking this little box change anything?

George4Tacks

Level 15

Another user posted something about updating to Office 2019 as a cure. Consider Thunderbird https://www.thunderbird.net/en-US/

Answers are easy. Questions are hard!

M

MKOAuthor

Level 2

I've already upgraded to Office 2019 but it installed Outlook 64bit. Just don't understand why the program's operating system requires 64bit but the email only recognizes 32bit. Had I known this ahead of time, I could have installed it as 32bit, so now it seems my only recourse is to uninstall the 64bit and reinstall as 32bit on all affected workstations. Just seems misguided and not well thought out. Thought Intuit Proseries may have a fix coming so i wouldn't have to resort to that.

J

jeffrey

Level 5

Why is it marked solution, when it is not.

Not sure this community thing is working.

Still cannot email anything from ProSeries regardless if the 64bit box is checked or not.

Who said it was solved? It isn't on my machines.

J

jeffrey

Level 5

Not Solved

J

jcampbellcpa

Level 3

I have the same issue, and keep coming back hoping for a solution!?! Keep me in the loop, if this gets resolved.

E

ehunter

Level 3

There is an option to install either the 32 bit or 64 bit version of Office 365. Microsoft changed the default version to 64 bit last year because the majority of people are using 64 bit operating systems. MS Office installations, and associated products such as MS Project or MS Visio need to be either 32 bit or 64 bit. The two versions cannot be mixed on the same device. I have no idea why Intuit would not match the default Microsoft platform to make thing easier for non-computer people...

J

jeffrey

Level 5

Thanks for the input. But nothing works. Intuit told me that because we use Office 365 Desktop ProSeries is not developed to work with this.

It is sad, that a company as large as this, cannot develop email capabilities to work with all versions of Office.

J

jeffrey

Level 5

Why is it marked solved, when clearly it is not, not only with me but others have chimed in. Doesn't ProSeries care about us to keep current with problems, when they are not solved?

qbteachmt

Level 15

"Why is it marked solved"

Because that is what the Original person asking, gets to note for their own reasons. If you did not originate a topic, you don't control if that is Solved or not.

You can thank MicroSoft for dropping support of Windows 7 in Jan 2020. You can thank Microsoft for everything about Outlook, too.

"Doesn't ProSeries care about us to keep current with problems, when they are not solved?"

This is a Peer User Community. This is not Tech Support or Customer Support.

*******************************Don't yell at us; we're volunteers

J

jeffrey

Level 5

I understand your frustration with Microsoft, however, they can't support an operating system forever, computers have to be upgraded.

As for Microsoft being at fault for Office, well, that is another subject. I use it extensively, and for the most part like it. There are some issues, but it is software isn't it.

I am finding, more and more Intuit software doesn't work when it has to integrate with anyone else's software, such as the problem with Docusign today, the Intuit Link debacle the first year it came out, and why this year, repeatadley, everytime I have Pro Series open, and I try to open QuickBooks, when I enter my QB password (desktop) it crasshes ProSeries.

So be as frustrated as you want, Intuit has a hand in not working well with others.

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