Missing 2018 Data

Forum|Forum|6 years ago
April 5, 2020
3 replies
4 views

As of this morning (4/5/20), ProSeries 2018 will no longer allow me to add new tabs (EX: add W-2) on new or existing clients. What is causing this, and does anyone know how to fix this problem?

ProSeries Basic

This topic has been closed for replies.

Best answer by Just-Lisa-Now-

Did you recently update 2018? Could be a corrupted update....have you tried using the REFRESH updates option in the Updates drop down menu?

Just-Lisa-Now-

Intuit Community Champion

Youve already rebooted the computer since the issue began? Anytime the program acts weird and doenst respond as expected thats my go-to move...99% of the time thats the fix as well.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

R

Ron957Author

Level 2

Yes, rebooted computer and software, but still nothing populates for additional forms...I can't even get a basic federal info sheet to populate for a new client in 2018.

Just-Lisa-Now-

Answer

Intuit Community Champion

Did you recently update 2018? Could be a corrupted update....have you tried using the REFRESH updates option in the Updates drop down menu?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

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