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Level 2
February 21, 2021
Question

lost client password

  • February 21, 2021
  • 3 replies
  • 11 views

i've tried the combinations, including using the Master password

This topic has been closed for replies.

3 replies

Intuit Community Champion
February 21, 2021

Master password should work on all. Try changing the master, see if that works

rchsail1Author
Level 2
February 21, 2021

Changed P/W to Pro series.  Tired that for client file.   Didn't work.

Reviewed 2019 client file.   Used a P/W i remembered which worked.   That P/W did not work in 2020.

??

Intuit Community Champion
February 21, 2021

Not talking about password to open PS, see this link to make you are setting it up correctly.

https://proconnect.intuit.com/community/manage-access/help/using-master-client-level-and-electronic-filing-passwords-in/00/49323