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R
rchsail1
Level 2
February 21, 2021
Question

lost client password

  • February 21, 2021
  • 3 replies
  • 15 views

i've tried the combinations, including using the Master password

This topic has been closed for replies.

3 replies

T
Terry53029Intuit Community Champion
Intuit Community Champion
February 21, 2021

Master password should work on all. Try changing the master, see if that works

R
rchsail1Author
Level 2
February 21, 2021

Changed P/W to Pro series.  Tired that for client file.   Didn't work.

Reviewed 2019 client file.   Used a P/W i remembered which worked.   That P/W did not work in 2020.

??

T
Terry53029Intuit Community Champion
Intuit Community Champion
February 21, 2021

Not talking about password to open PS, see this link to make you are setting it up correctly.

https://proconnect.intuit.com/community/manage-access/help/using-master-client-level-and-electronic-filing-passwords-in/00/49323

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